Reservations of accommodation are accepted subject to these Conditions of Hire by Powell’s Cottage Holidays, hereinafter referred to as P.C.H.,

This brochure and Conditions of Hire, supersedes all previous issues.

1. Contract
The Contract of Hire shall be between the Hirer and the Property Owner and subject to the Conditions of Hire. P.C.H. are Agents for the holiday home owner and not principals.

2. Payment
Bookings made within 8 weeks of your holiday date must be paid for in full including any additional charges (pets or Personal Holiday Insurance). For a booking made more than 8 weeks before your holiday starts we require a deposit of one third of the total rental plus any additional charges (pets or Personal Holiday Insurance). The balance is due 8 weeks prior to the holiday starting date and once a booking has been confirmed by us to you, any alterations involving re-invoicing will carry a £20 fee payable for each alteration made. Requests for property transfer will be handled as a cancellation (see Item 14).

3. Balance Payment
Upon payment of the deposit and subject to acceptance of the booking, the applicant becomes liable for the balance of the rent 8 weeks before for the period of letting. Bookings from persons under 18 years of age cannot be accepted.

4. Sleeping Capacity
The maximum number of people (plus one baby) allowed is clearly stated in every description and extra persons cannot be accommodated. The hirer shall not part with possession of the property or share it, except with members of the party named on the booking form. The holiday home owners reserve the right to terminate the hire without notice and without refund for a breach of these conditions.

5. Single Party Reservation
Where non-family bookings are accepted, a security deposit of £20 per person per week must be forwarded with the deposit, re-fundable after satisfactory inspection.

6. Availability
The Hiring Contract is made on the understanding that the property and its facilities as published will be available for the dates stated. In the unlikely event that the property is not available through events arising out of the control of P.C.H., or the owner, then P.C.H. may be forced to cancel the booking. The hirer will be advised of any such circumstances as early as possible, and will (where feasible) be offered alternative accommodation of a similar type, standard, location and price. If this is not possible, or if the alternative offered is unacceptable to the Hirer, then P.C.H. will refund all monies paid in full - but the Hirer will have no further claims against P.C.H. or the owner.

7. Occupation times
Tenancies commence after 3pm (unless specifically stated otherwise with particular property descriptions), on the commencement date of the tenancy and terminate at 10am on the termination date, to allow sufficient time for cleaning.

8. Damage
All bookings are accepted on the condition that the property is left clean and tidy, and breakage and/or damage will be paid for by the person who made the booking.

9. Access
The Property Owner or his representatives shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy.

10. Pets ?
Where they are allowed there is an extra charge of £20 per pet per week or Short break. In making this service available we are relying on you to respond by keeping your pet under strict control at all times. Please bring your own pet basket and do not allow your pet on furniture or beds. A pet must not be left unattended in the hired property at any time. Hirers will be liable for any damage caused by pets.

11. Linen
Most properties are equipped with bed linen; sheets and pillowcases. Where this facility is available it is stated in the property description. As a general rule towels of any description are not provided and you should bring your own supply with you. No sleeping bags allowed. Linen and blankets for cots are not supplied and should be brought by the visitor.

12. Cancellations
If you have to cancel you reservation you must telephone the Company on the number shown on your booking confirmation as soon as the reason for cancellation occurs. You must also confirm your cancellation in writing to be sent within 10 working days to us by recorded delivery to Powells at Dolphin House, High Street, Saundersfoot, Pembrokeshire, SA69 9EJ. The day we receive your telephone notification of cancellation is the date on which your reservation is cancelled.
You can cancel your booking and you will receive a full refund of all monies paid to us other than our cancellation administration fee, providing your cancellation complies with the conditions below.

i) Cancellation because of serious illness, death or injury of any member of your holiday party or of a close family member (mother, father, spouse, brother, sister, son or daughter –no other relative falls into this category) of any member of your holiday party (excluding pregnancy, pre-diagnosed medical conditions and bodily injuries sustained through hazardous activities/sports or the use of intoxicating liquor or drugs).

ii) Cancellation because of jury or witness service (in a court of law) or redundancy qualifying for statutory payment affecting any member of your holiday party.

iii) Cancellation because your home is rendered uninhabitable, due to fire, storm, flood, subsidence, or malicious damage.

iv) Cancellation because your presence is requested by H.M. Police, following burglary or other incident at your home or place of business.

v) Cancellation because of your unexpected posting by H.M. Armed Forces.
Any other reason for cancellation than those mentioned above will not be eligible for any refund (in the absence of the property being successfully re-booked) such as cancellations through acts of war/hostilities or oil contamination. These are only illustrative examples and not an exhaustive list.

13. Cancellation/other reasons
In the event of the applicant wishing to cancel the arrangements prior to the commencement of the letting and not for the reasons stated in item 13 above, and upon notifying our Saundersfoot office in writing, we will endeavour to re-let the property for the period concerned or for such part thereof as may prove possible. If such re-letting can be arranged, the Balance, if already paid, will be refunded less a charge for any additional expenses. The deposit will not be refunded
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14. Complaints Procedure
In the unfortunate situation where there is a complaint would you please give us the opportunity to investigate the matter by following these simple steps.

1) Contact owner or caretaker as shown on your booking confirmation as quickly as possible and ask for their assistance.

2) If this does not resolve the problem then you should contact our head office in Saundersfoot on (01834) 813232 immediately, giving details of your complaint so that it can be investigated right away. We will make every effort to make sure your complaint is handled quickly and efficiently, but we do need you to act immediately if there is a problem.

3) In no circumstances will compensation be made for complaints raised after the holiday has ended when the visitor has denied P.C.H. or the Owners the opportunity of investigating the complaint and endeavouring to put matters right during the holiday.

15. Brochure
P.C.H. take every care to ensure the accuracy of property descriptions. All information is given in good faith and believed correct at the time of going to press (all distances are approximate), but P.C.H. cannot be held responsible for any errors, or the results of such errors. Further, P.C.H. cannot accept liability for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, sudden temporary invasion of pests, damage resulting from exceptional weather conditions or owner’s negligence resulting in loss, injury or accident. Neither can P.C.H. accept any liability for changes to (or withdrawal of) specified area amenities mentioned in brochure descriptions, such as sports facilities, country clubs and restaurants.

16. Liability
1) Company staff have no authority to vary the Company’s terms and conditions of trading and no telephone or other conversation, (a description or opinion), albeit in good faith, shall be held to alter the Company’s printed matter
2) The Company’s liability shall not exceed the amount actually paid as rental by the hirer for the accommodation rented by him/her from the Company.

17. Insurance Premium Tax
Premiums for all insurances offered in this brochure are inclusive of Insurance Premium Tax, (at the rate applying at the time of printing). This tax can be subject to further changes according to Government policy.

19. Price Changes
The agents reserve the right to amend prices quoted in the brochure, due to errors and/or omissions, or changes in the VAT rate.