Contact Us

Through your owner account you can already do things such as amending and placing owner bookings and viewing your statements and other documents we send you.

If you would like to send a message to one of the Homeowner Team, please fill out the form below and we will get back to you.

If you would like to send us a message, please fill out the form below and will get back to you.

Thank you for getting in touch!

We're currently accepting bookings arriving from 11th July 2020 onwards. Booking with us gives you the reassurance that if you are unable to go on holiday because there are UK Government restrictions on travel due to the Coronavirus outbreak which make going on your holiday impossible, or the property or location you have booked is legally closed to visitors due to the Coronavirus outbreak, then you will be able to choose any of the following options:

• Transfer your holiday to new dates in 2020 or 2021, free of charge. Furthermore, if you choose the equivalent dates in 2021, we will freeze the price
• Get a credit voucher for the amount previously paid for your booking, to spend on any Original Cottages break, to take place before the end of 2021
• Cancel your booking and receive a refund of the amount already paid for the holiday

If you would like help to find the perfect property, please do fill out the form below and we will get back to you as soon as possible.

If you require accommodation as part of the response to COVID-19, please contact us using the form linked to below. Following your enquiry, a member of our team will be in contact to assess your needs and help you to secure the required accommodation as quickly as possible.

If you are currently staying in one of our properties and need to get in touch, please follow the instructions provided in the information pack in the property.

Select here to make a key worker booking enquiry

Please call us on 0333 2020 899

As you can imagine, we are currently experiencing an unprecedented level of enquiries as a consequence of the Coronavirus outbreak. Please be assured that our team are working around the clock to respond to all customer support requests as quickly as possible.

We have been prioritising customers with the nearest arrival dates and would like to invite you to contact us by telephone, which is now the quickest way to help with your enquiry. Our phone lines are open 10am - 4pm, Monday to Friday (closed on public holidays).

On 23rd March 2020, the Government issued an unprecedented instruction that everyone must stay at home due to the current Coronavirus pandemic. This means that if you were due to travel with us during the 'stay at home' period, you will unfortunately not be able to travel as planned. As a result, for customers with a booking during the UK Lockdown the following option are available to you: 

• Transfer your holiday to new dates in 2020 or 2021, free of charge. Furthermore, if you choose the equivalent dates in 2021, we will freeze the price
• Get a credit voucher for the amount previously paid for your booking, to spend on any Original Cottages break, to take place before the end of 2021
• Cancel your booking and receive a refund of the amount already paid for the holiday

You can access these options on your booking quickly and securely using our website.

Here’s how in just 3 steps...

1. Visit your customer account
2. Sign into your account using your email and password - or register your account
3. Find your booking and select 'See options’

Go to the Customer Account login page

If you choose to transfer, you’ll receive an email that confirms your transfer with your new booking reference.

Should you decide to transfer your holiday to the same dates in 2021, we will ensure prices are frozen to reflect the price you would have paid this year, taking into account any changes in public or school holiday dates.

If you decide to transfer your holiday to a different (non-equivalent) date in either 2020 or 2021, any difference in the price of your new dates will be applied or credited as appropriate at the time of transferring.

We encourage all our customers to transfer your holiday to another date and alongside our property owners, we shall do everything we can to help you to do this. If you are not in a position to decide on new holiday dates or would prefer not to transfer your booking, you can cancel your booking and either convert your payments into an E-voucher, or receive a refund. These options will also be available to you by logging into your Customer Account.

If you have received an E-voucher from us, you can redeem this voucher or find out more information in your Customer Account.

Go to the Customer Account login page

If you need to speak with a member of our team, you can still make an enquiry. Whilst we would ideally want to respond to all our customers immediately, we need to prioritise customers who are imminently due to travel. We very much appreciate the patience you are showing our teams at this time.

If you are concerned about the impact of Coronavirus restrictions should they be extended, please rest assured that if you are unable to go on holiday because there are UK Government restrictions on travel due to the Coronavirus outbreak which makes going on your holiday impossible, or the property or location you have booked is legally closed to visitors due to the Coronavirus outbreak, then you will be able to choose any of the following options:

• Transfer your holiday to new dates in 2020 or 2021, free of charge. Furthermore, if you choose the equivalent dates in 2021, we will freeze the price
• Get a credit voucher for the amount previously paid for your booking, to spend on any Original Cottages break, to take place before the end of 2021
• Cancel your booking and receive a refund of the amount already paid for the holiday

Select here to read our full Coronavirus FAQs

If you would like to get in touch about your upcoming holiday, please do fill out the form and we will get back to you as soon as possible.

If you are currently staying in one of our properties and need to get in touch, please follow the instructions provided in the information pack in the property.